Plan Your Visit

GLC Live at 20 Monroe strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us at 616-482-2027.

Arrival & Accessible Entrances: 

The main entrance to GLC Live at 20 Monroe is fully accessible. If you require assistance a member of the guest services staff can assist you to the accessible seating area. We have an elevator located in our lobby. Both the Main Floor & Mezzanine Level have accessible seating. 

Restrooms: 

The Main Floor & All Mezzanine Level bathrooms are fully accessible.

Ticketing: 

Tickets located in our accessible section can be purchased online at livenation.com. 

For Accessible seating at GLC Live at 20 Monroe, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. We will seat those needing accessible seating once the box office opens on the day of the event. Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early. 

Accessible Parking: 

GLC Live at 20 Monroe does not own or operate any parking in the area. The City of Grand Rapids has several street level lots immediately nearby the venue. The terrain between these lots and GLC Live at 20 Monroe is paved and includes street crossings. Please follow signs to the Accessible parking spots. Consult signage in the lot for payment if required.  

If you wish to drop off a member of your party, please drop them off at the main entrance on Ottawa Avenue.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Dietary Needs: 

GLC Live at 20 Monroe takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Service Animals: 

At GLC Live at 20 Monroe, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:  

GLC Live at 20 Monroe offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by email to glcliveat20monroe@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

Assistive Listening Devices:

Assistive Listening Devices (ALDs) technology in GLC Live at 20 Monroe is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

1. Connect to Wi-Fi network Free_Fan_Wifi
2. Download the Listen Everywhere app via the App Store
3. Connect to the audio channel in the app 
4. Enjoy the show! 

Using this app will work in any area of GLC Live at 20 Monroe.

Sensory Items:

The following are available in a sensory kit:

1. Wiggle Seat: A specially designed wiggle seat helps calm and focus while allowing those using it to quietly move while working, enabling them to stay on task and be more productive. The sensory cushion is an outlet for excess energy.
2. Lap Pad: Super soft fleece weighted Lap Pads are sensory tools that offer deep calming pressure; increasing the ability to focus, relieving anxiety and stress. It gives those with the wiggles a comforting sense of security and has a relaxing effect on the body and mind. Soothing dual textures alleviate excess energy, decrease restlessness, relieve stress and import attentiveness.
3. Noise Cancelling Headphones: World-class noise cancelling headphones will allow for a better listening experience in any environment. They feature a noise-rejecting, dual mic system for clear sound and voice pick up. The balanced audio performances can be played at any volume and includes cable-free Bluetooth pairing.
4. Fidget Toy/Pop-It's: These toys provide external stimuli to focus and an outlet for pent-up nervous energy. Pop-It fidget toys also help to relieve anxiety and stress by providing something to keep your hands busy, which are the most visibly affected body part in stressful situations.
5. Strobe Cancelling Glasses: The Connection between eyes, brain, and body plays a very important role in how we react to stimulants. The use of the glasses can allow for a better ability to focus, remove light sensitivities, and can improve your balance.
6. Verbal Cue Cards: These cards allow communication without words which can be used with those who struggle with language or need visual aid.
7. Disinfectant Wipes: Keep the items clean before and after use with disinfectant wipes included in the sensory bag.
8. Tote Bag: The zippered tote bag is ideal for carrying sensory items. The tote is sturdy enough to carry the 5lb. lap pad and large enough to hold the wiggle seat and other items.

Mobility Device storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Yes. All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

For more information on mobile entry, click here.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Doors generally open one hour before the show's scheduled start time.

No, all concession, bar and ticket sales, once in the venue, will only accept credit or debit cards and/or mobile pay. Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.

Performances at GLC Live at 20 Monroe are non-smoking including but not limited to e-cigs, vapes, etc. in accordance to the State of Michigan law, however we do a dedicated smoking section for our patrons.

Age restrictions vary by show and are listed on the ticketing page for each event. Visit the event’s ticket purchase page and click “More Info.”

If an event is open to all ages, all people regardless of age need a ticket to enter.

Will-call or guest list tickets will typically be texted/emailed to the phone number/email address you provided no later than 2 hours before stated door time. Physical tickets will be available to pick up on the day of the show only, starting 2 hours before doors open.

For most shows, we have a concession stand in our lobby that offers nachos, hot dogs, hot pretzels, popcorn and candy. We have just added new items! Including: pulled pork sandwiches, chicken tender, bratwursts, and tater tots.

Lost items are catalogued and held for a maximum of 30 days after they are turned in. File a claim for a lost item at our online Lost & Found portal here.

You may also contact our box office within our hours for more information at 616-482-2027.

You can submit performer recommendations directly to our talent booking team using this form and they will reach out if/when interested.

Trained guide, signal, or service dogs assisting guests with disabilities are permitted inside GLC Live at 20 Monroe. To better serve you, please call our box office at 616-482-2027 to arrange accommodations prior to the show. Upon venue arrival please identify such dogs to security and ticket takers.

We have a strict NO RE-ENTRY policy. However, we do have a dedicated, secure smoking section.

Yes, coat check is available for most shows. For a faster coat check experience, pre-purchase your coat tag here and present it to the attendant.

All passes must be approved by the band/artist's publicist or management. Contact information can usually be found on the artist's website or social media pages.

For all general inquiries please email GLCLiveat20monroe@LiveNation.com and we will be in touch soon.

All open Live Nation positions are listed on https://www.livenationentertainment.com/careers/. If you are interested in bartending, serving, or hosting please email Employment@DLSeventsLLC.com.